✦ Project overview
Medivue
Service Design, User Research, UI/UX Design (mobile web)
Duration
13 weeks
Team
Annabelle Phua,
Teo Swee Yin,
Cynthia Manivannan
Led by
Jung Joo Lee
✦ Context
The problem
Singapore is on track to become a super-aged society by 2030, where 1 in 4 citizens will be > 65.
A deeper dive
Care workers struggle with many tools and hands-on responsibilities.
✦ Key questions
✦ Outcome
A revamped work system integrating several tools to automate workflows by 75% to focus on human care.
🔧 Solution
A multimodal system (mobile app + AI + sensors) automated manual tasks.
✨ Impact
Workflows 79% faster → 8 hours saved per ward daily.
✦ Solution
What we did
We designed a multimodal system designed to address key challenges in nursing homes, shifting from manual to automated processes.
✦ Gallery
✦ Conclusion
Through co-design with care staff, engineers, and management, we created a scalable solution that reduces workload, minimizes learning burdens, and most importantly, gives care staff more time for what matters most:
Compassionate care.
Service design for healthcare workflows
< previous
next >