When care becomes
sidelined under pressure
13 weeks project (2024)
Service Design
Interaction Design
User Testing
Team
Annabelle Phua
Teo Swee Yin
Cynthia Manivannan
Led by
Jung Joo Lee
Scope
Desktop Research
Field Observation
Interviews
Prototyping
Shadowing
Stakeholder Mapping
UI/UX Design
User Research
User Testing
Service design for healthcare workflows
The problem
As Singapore moves towards a super-aged society, aged care facilities face growing pressure to care for more residents with limited staff capacity.
1 in 4 citizens will be older than 65 years old by 2030, leading Singapore to becoming a super-aged society.
A deeper dive into reality
Technology meant to ease the burdens ending up creating complexity instead.
Care workers juggled multiple tools alongside hands-on care, creating fragmented workflows that took attention away from staff and resident needs.
✦ Key questions
✦ Outcome
A revamped work system integrating several tools to automate workflows by 75% to focus on human care.
🔧 Solution
A multimodal system (mobile app + AI + sensors) automated manual tasks.
✨ Impact
Workflows 79% faster → 8 hours saved per ward daily.
✦ Solution
What we did
We designed a multimodal system designed to address key challenges in nursing homes, shifting from manual to automated processes.
✦ Gallery
✦ Conclusion
Through co-design with care staff, engineers, and management, we created a scalable solution that reduces workload, minimizes learning burdens, and most importantly, gives care staff more time for what matters most:
Compassionate care.
