Medivue
Medivue
Service Design, User Research, UI/UX Design (mobile web)
Service Design, User Research, UI/UX Design (mobile web)
✦ OVERVIEW
Automating workflows by 75%, giving care staff more time for compassionate care.
Automating workflows by 75%, giving care staff more time for compassionate care.
A revamped work system integrating several tools including: a body-camera prototype, a mobile web application, and UWB radar technology.
A revamped work system integrating several tools including: a body-camera prototype, a mobile web application, and UWB radar technology.
YEAR
YEAR
2024
2024
TEAM
TEAM
Annabelle Phua, Teo Swee Yin, Cynthia Manivannan
Annabelle Phua
Teo Swee Yin
Cynthia Manivannan
SCOPE
SCOPE
User Research, UX Design
User Research, UX Design
App design by Annabelle Phua, product render by Teo Swee Yin.
App design by Annabelle Phua, product render by Teo Swee Yin.
Can care staff needs be fully supported—and even surpassed—without adding to their already heavy routines?
Can care staff needs be fully supported—and even surpassed—without adding to their already heavy routines?
(1/5) CONTEXT
(1/5) CONTEXT
Singapore is on track to become a super-aged society by 2030, where 1 in 4 citizens will be over 65.
Aged care facilities are under increasing pressure to care for more residents with limited staff capacity.
Singapore is on track to become a super-aged society by 2030, where 1 in 4 citizens will be over 65.
Aged care facilities are under increasing pressure to care for more residents with limited staff capacity.
(2/5) PROBLEM
(2/5) PROBLEM
To keep up, many facilities are adopting new technologies. Yet these often have the opposite effect: instead of easing workloads, they add complexity, create steep learning curves, and fail to meet the needs of both staff and residents.
Care workers are left juggling multiple tools while still managing demanding, hands-on responsibilities.
To keep up, many facilities are adopting new technologies. Yet these often have the opposite effect: instead of easing workloads, they add complexity, create steep learning curves, and fail to meet the needs of both staff and residents.
Care workers are left juggling multiple tools while still managing demanding, hands-on responsibilities.
(3/5) OBJECTIVE
(3/5) OBJECTIVE
How might we integrate new technologies that support care staff without increasing their already overwhelming workload?
How might we integrate new technologies that support care staff without increasing their already overwhelming workload?
(4/5) SOLUTION
(4/5) SOLUTION
We designed a multimodal system designed to address key challenges in nursing homes, shifting from manual to automated processes.
We designed a multimodal system designed to address key challenges in nursing homes, shifting from manual to automated processes.
By combining a mobile web app, body-worn cameras, AI-powered monitoring, and radar technology, we shifted key processes from manual to automated—reducing time pressures and enabling staff to focus on compassionate, individualized care.
By combining a mobile web app, body-worn cameras, AI-powered monitoring, and radar technology, we shifted key processes from manual to automated—reducing time pressures and enabling staff to focus on compassionate, individualized care.
(4.1)
(4.1)
We saw care staff struggle with managing care responsibilities on top of documentation overload.
We saw care staff struggle with managing care responsibilities on top of documentation overload.
BARRIER
BARRIER
Staff spent valuable time duplicating entries across paper and digital systems.
Staff spent valuable time duplicating entries across paper and digital systems.
SOLUTION
SOLUTION
We extended existing digital tools into a lightweight mobile web app with low learning curves and introduced flexibility with on-the-go access.
We extended existing digital tools into a lightweight mobile web app with low learning curves and introduced flexibility with on-the-go access.
IMPACT
IMPACT
Staff could enter data instantly, finding the system more convenient and accessible for their needs.
Staff could enter data instantly, finding the system more convenient and accessible for their needs.
(4.2)
(4.2)
Care staff rely on keen senses to detect problems in residents, leading to many gaps in manual monitoring.
Care staff rely on keen senses to detect problems in residents, leading to many gaps in manual monitoring.
BARRIER
BARRIER
With high resident-to-staff ratios, continuous monitoring was impossible, relying heavily on staff senses and leading to missed events.
With high resident-to-staff ratios, continuous monitoring was impossible, relying heavily on staff senses and leading to missed events.
SOLUTION
SOLUTION
We proposed integrating AI and radar monitoring into the mobile web app, enabling real-time detection within the same workflow.
We proposed integrating AI and radar monitoring into the mobile web app, enabling real-time detection within the same workflow.
IMPACT
IMPACT
Staff no longer needed to duplicate work, and daily processes became significantly faster.
Staff no longer needed to duplicate work, and daily processes became significantly faster.
(4.3)
(4.3)
Care staff often experience communication difficulties with residents, leading to delays and additional workload.
Care staff often experience communication difficulties with residents, leading to delays and additional workload.
BARRIER
BARRIER
Foreign staff often struggled with local languages, leading to miscommunication and delayed care.
Foreign staff often struggled with local languages, leading to miscommunication and delayed care.
SOLUTION
SOLUTION
Body-worn cameras allowed senior staff to review interactions remotely, with safeguards to protect both residents and staff.
Body-worn cameras allowed senior staff to review interactions remotely, with safeguards to protect both residents and staff.
IMPACT
IMPACT
Staff could get timely support without leaving their stations, focusing on immediate resident needs.
Staff could get timely support without leaving their stations, focusing on immediate resident needs.
(5/6) IMPACT
QUOTES
QUOTES
“Fast and accurate, with instant detection and entry.”
“Fast and accurate, with instant detection and entry.”
(5/6) IMPACT
METRICS
METRICS
Reduced time for a daily workflow from 3min to 45 sec (~79%), leading to 8 hours saved per ward in one session.
Reduced time for a daily workflow from 3min to 45 sec (~79%), leading to 8 hours saved per ward in one session.
USE CASE
USE CASE
The system can be applied across wards and expanded with future features such as wound analysis.
The system can be applied across wards and expanded with future features such as wound analysis.
TLDR;
TLDR;
🌍 Context
🌍 Context
An ageing Singapore means more residents, fewer staff.
An ageing Singapore means more residents, fewer staff.
⚠️ Problem
⚠️ Problem
Digital tools often add complexity instead of relief.
Digital tools often add complexity instead of relief.
🔧 Solution
🔧 Solution
A multimodal system (mobile app + AI + sensors) automated manual tasks.
A multimodal system (mobile app + AI + sensors) automated manual tasks.
✨ Impact
✨ Impact
Workflows 79% faster → 8 hours saved per ward daily.
Workflows 79% faster → 8 hours saved per ward daily.
(6/6) KEY TAKEAWAYS
(6/6) KEY TAKEAWAYS
Improving healthcare systems requires more than design expertise—it takes collaboration.
Through co-design with care staff, engineers, and management, we created a scalable solution that reduces workload, minimizes learning burdens, and most importantly, gives care staff more time for what matters most:
Improving healthcare systems requires more than design expertise—it takes collaboration.
Through co-design with care staff, engineers, and management, we created a scalable solution that reduces workload, minimizes learning burdens, and most importantly, gives care staff more time for what matters most: